Shipping policy

Shipping, Cancellations, and Product Condition

Once a carrier has confirmed an order as delivered, Wiser’s Collectibles cannot be held responsible for packages that are subsequently lost, misplaced, or stolen. Customers concerned about porch theft are encouraged to request delivery to a carrier pickup location by leaving a note during checkout.

Cancellation requests for regular in-stock orders are not guaranteed. Where a cancellation is approved, a restocking or cancellation fee may be deducted from the refund to cover payment processing fees and other costs associated with the original transaction.

Factory-sealed products may occasionally have minor cosmetic imperfections, including small tears, loose seams, light scuffing, or separation in the shrink wrap or outer packaging. These issues can occur during manufacturing and distribution and do not necessarily indicate that a product has been opened or damaged. Minor packaging imperfections are not eligible for refunds, exchanges, or compensation.

Wiser’s Collectibles purchases its products through authorized Canadian distributors and trusted industry suppliers.

Clearance and discounted items are final sale after the order has been processed and shipped.

Orders delivered to freight-forwarding companies, reshipping services, third-party warehouses, or other intermediaries are shipped at the customer’s risk. Wiser’s Collectibles is not responsible for loss, damage, delays, handling issues, or additional charges that occur after the order reaches the third-party service.

International customers are responsible for all applicable customs fees, import duties, taxes, brokerage fees, and related charges. Customs or border agencies may open and inspect shipments, and Wiser’s Collectibles cannot provide compensation for delays, inspections, repackaging, or other actions taken by government authorities.

Customers are responsible for confirming that their shipping information is complete and accurate before submitting an order. Wiser’s Collectibles is not responsible for failed deliveries, delays, returned packages, or lost shipments caused by an incorrect or incomplete address provided by the customer. Additional shipping fees may apply if an order must be resent.